![]() ![]() Another 28 per cent cited the server connection and 28 per cent raised issues with sending messages. More than 75,000 complained about WhatsApp, with 43 per cent reporting issues with its app. Some 72 per cent of complaints cited issues with the website, while others were linked to issues with the server connection and the app. This disruption to network traffic had a cascading effect on the way our data centres communicate, bringing our services to a halt.”ĭata on the web service monitoring platform DownDetector showed almost 50,000 people had reported the outages on Facebook by just after 5pm. "Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication. The underlying cause of this outage also impacted many of the internal tools and systems we use in our day-to-day operations, complicating our attempts to quickly diagnose and resolve the problem. “We’ve been working as hard as we can to restore access and our systems are now back up and running. Social media platforms Facebook, WhatsApp and Instagram went down last night following a faulty configuration change, according to chief executive Mark Zuckerberg. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.- Facebook October 4, 2021 The company had not sent any fresh updates as users in Asia, India and the UK started seeing some connections come back online.We’re aware that some people are having trouble accessing our apps and products. ![]() Shares in Meta fell 0.7% to $128.85 in pre-market trading following the outage. While that is unlikely, in years past, the scale of the Indian market has led to difficulties for the app: the popular habit of sending “good morning” images to friends and relatives, and greetings on holidays, led to service interruptions until the company introduced a “status” feature to let users share messages with all their followers at once. Some joked that the weight of messages sent over Diwali could have caused the outage. ![]() WhatsApp’s latest outage came during the festive season in India – its biggest market by user count – when people use the platform more than usual to send season’s greetings. Although the update was rapidly reversed, it took many hours to fully filter out through the distributed systems that hold the internet together. That time, the error was caused by a mistaken configuration pushed by Facebook’s network engineers, that effectively told the global internet that the service no longer had any servers online. “Multiple areas will inevitably be significantly impacted as a result of this downtime, along with a predicted financial hit but lessons from other recent prominent times when the internet has gone down will have hopefully taught many to have access to other forms of communication,” he said.Ī two-hour outage is significant for Meta, but is short compared with the five-hour problem experienced by the company a year ago. “This highlights the significance of vast hosting companies directing data around the internet along with companies and individuals relying on single points of communication,” said Jake Moore, an adviser at the Slovakia-based cybersecurity firm ESET. When WhatsApp had an hours-long outage last October, it hit trading of assets from cryptocurrencies to oil, before traders switched to alternative platforms such as Telegram. ![]() WhatsApp has become a critical means of communication for households and businesses. While the app was down, less serious problems hit other services across the net, including sister platforms Instagram and Facebook Messenger. The company did not disclose the reason for the outage. We have fixed the issue and apologise for any inconvenience,” a spokesperson for WhatsApp parent company, Meta Platforms, said. “We know people had trouble sending messages on WhatsApp today. ![]()
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